The One Place Nothing Slips Through
Elva takes care of the routine across every channel — calls, texts, emails, recall, surveys. When something needs a person, it lands here: one ranked inbox where every item arrives already summarized, prioritized by urgency, and paired with the right next step from your own playbook. Your team stops hunting across voicemails, texts, and sticky notes, and starts the day with a clear, ordered list of exactly what needs them.
Every Channel, One List
Calls, texts, emails, surveys, and recall that need a person all surface in one ranked queue.
Arrives With the Full Story
Each item opens with a summary of what happened and the patient's details, so you act in seconds.
The Right Next Step
Elva proposes the action from your playbook — call back, escalate, or text — as a one-tap option.
Urgent Items Rise
The queue ranks by urgency, so a severe-pain survey floats above a routine birthday call.
Nobody Has to Remember the Rule
A to-do list tells you what needs doing. Elva Actions tells you how to handle it — drawn from your practice's own playbook. For each item, Elva proposes the recommended next steps as one-tap actions, and shows the why: a "how to handle this" panel that lays out your practice's own rule alongside Elva's best-practice guidance, side by side. A brand-new hire handles a delicate situation correctly on day one, because the knowledge that used to live in your veteran's head is surfaced right where the work happens — no binder, no interrupting anyone, no guessing.
When It's Serious, a Person Decides
The whole reason this inbox exists is the moment that can't be automated. When a patient reports severe symptoms — a survey pain level at the top of the scale, a call describing serious swelling — Elva recognizes the urgency, captures the details a clinician would want, and surfaces it immediately with a clear recommendation to get a person involved. It doesn't make the clinical call; it makes sure a human does, quickly, and routes it to the right one. Your playbook's boundaries are explicit — what staff should not decide alone, and exactly who to route to — so the urgent case gets qualified attention every time.
Stop Asking "Who Was Supposed to Call Them Back?"
Give your team one place to look — every follow-up that needs a person, ranked and ready, with the next step already in hand.
Six Places Things Used to Hide. Now There's One.
Elva watches every patient touchpoint and routes the ones that need a person into a single ranked list — each with its channel, its priority, and a one-line summary.
From the AI Receptionist
Inbound and outbound calls where something said needs a person — including recall calls that take a turn — surface here with context.
From SMS Conversations
When a text exchange reaches a point that warrants a person, it lands in the inbox with the full thread summarized.
From Email Replies
A reply to an automated message that needs human review and a response is routed here, ready to act on.
From Patient Surveys
A survey with a concerning signal — an open comment, or a pain level that crosses your threshold — flags for follow-up.
From Daily Insights
When Elva's daily insights surface something that needs action, it becomes a task here so nothing gets lost.
From the Recall Sequence
A recall step you've defined as a human call — like a birthday call — arrives as a task, with the context attached.
Built So Your Team Stays in Control
The foundational features that keep the inbox safe to rely on — ranked, assignable, reviewable, and on the record every day.
Elva Proposes, You Decide
Suggested actions are recommendations marked for review — your team approves before anything goes out on a sensitive item.
Assign and Never Lose Track
Filter by attention, channel, assignee, or status, and assign items to the right person so nothing sits ownerless.
Your Boundaries, Surfaced
The rules and limits you set appear right where the work happens, so the right call is made even by a brand-new hire.
Private and On the Record
Every item and action is logged and auditable, encrypted in transit and at rest, and HIPAA-compliant by design.
Give Your Team One Place to Look
See how the Triage Inbox turns scattered follow-ups into one ranked list, each with the right next step from your playbook. Get a personalized demo today.