AI Receptionist for Dentrix Ascend That Books Every Location From One Place
Your schedule lives in the cloud, so your phones can work the same way. Elva answers every call, at every location, and books straight into Dentrix Ascend while the patient is still on the line.
Official API Vendor Partner"Our Riverside office has Friday at 11 with Sarah, your usual hygienist. I've booked it for you."
"Your MetLife plan is active, and I've added it to your new patient file."
Every call, every location, written straight to Dentrix Ascend.
What Elva Takes Off Your Phones in Dentrix Ascend
Elva works with Dentrix Ascend in real time. It sees the same cloud schedule your team sees, from any location, and every change appears in Ascend the moment it's made. It's the same dental AI receptionist behind all of Elva's PMS integrations, set up around how your Ascend practice runs.
Booking at the Right Location
New and returning patients booked at the office, and with the provider, that suits them best.
Reschedules Across Offices
Can't make it to one office? Elva can offer an opening at another and move the visit in Ascend.
Cancellations
Logged in Ascend right away, so every location sees the freed-up time.
Evenings & Weekends
Patients book when they think of it, not when your offices reopen.
Peak-Hour Overflow
Monday mornings at every office at once? Elva answers all of them, with no hold queue.
Insurance Coverage Checks
Coverage confirmed during the call and saved to the patient's Ascend record.
Urgent Calls, Your Rules
A caller in pain is handled by the escalation rules you set: a same-day opening you've held, an alert to your team, or a transfer.
Handoff to the Right Office
Calls that need a person reach the right location's team, with a summary attached.
Call Summaries in Ascend
Open any patient in Ascend, from any office, and the summary and transcript of their last call are already there.
30+ Languages
Every caller is answered in their own language, at every location.
Map your practice
On a kickoff call we learn your locations, providers, appointment types and which calls should go straight to a person.
We connect to your Ascend account
Because Ascend runs in the cloud, there's no server to touch and nothing to install. The Elva team connects your account and loads each location's rules.
Go live on the numbers you have
Every office keeps its own number. You choose when Elva answers at each one: all day, after hours, or when the team is busy.
One Receptionist for Every Location on Your Ascend Account
Ascend keeps all your offices on one cloud schedule, and Elva works the same way. One connection covers every location on your account, and each office keeps its own hours, providers, operatories and booking rules. Patients get the same answer whichever office they call.
Book, Move and Cancel Without Anyone Touching the Keyboard
Elva finds the opening, books it, moves it or cancels it while the patient is on the phone, and the change appears in Ascend at once. Your team logs in and the schedule is already up to date, at every office.
Calls Covered at Every Office, Every Hour
One office is slammed while another is at lunch. Elva picks up wherever your team can't, answers common questions from each office's own information and books on the spot. It covers the calls you can't staff, so your teams stay with the patients in front of them. Prefer to check first? Review mode holds Elva's bookings until your team approves them. Running a group? See how Elva supports DSOs and group practices. Here's how AI receptionist human handoff works in practice.
The Whole Call, Waiting on the Patient's Ascend Record
Every call leaves a summary and transcript on the patient's Ascend record, visible from any location. When a call needs a person, the right office reads the summary before picking up and can step into any conversation.
- Patient was billed at the Downtown office for a visit he had at Riverside.
- Elva confirmed his MetLife coverage is active and found the Riverside visit in Ascend.
- Patient asked to speak with someone in billing.
FAQ
Does an AI receptionist work with Dentrix Ascend?
Yes. Elva connects to Dentrix Ascend in real time. It checks live availability during the call and writes new appointments, reschedules, cancellations and new patient details straight into Ascend.
Does Dentrix Ascend have a built-in AI receptionist?
No. Ascend runs your schedule, patient records and billing across your locations, and Henry Schein One's phone tools help your team with the calls they pick up. Elva answers the calls themselves, including the ones nobody is free to take, and books them into Ascend during the call.
We have several locations. Do we need a separate setup for each?
No. One connection covers every location on your Ascend account. Each office keeps its own phone number, hours and booking rules, and the Elva team sets all of them up for you.
Do we need to install anything or change our phone numbers?
No. Ascend is cloud-based, so there's nothing to install, and every office keeps its current number. You choose when Elva answers at each location.
What happens when a patient needs to talk to someone?
Elva sends the call to the right office's team with a summary of what the patient needs, following rules you set and can change anytime. If no one is free, it goes to a callback queue and the team is alerted.
I run on-premise Dentrix, not Ascend. Is this the right page?
On-premise Dentrix connects differently, so it has its own page: AI receptionist for Dentrix. For everything else Elva does in Ascend, see the full Dentrix Ascend integration.
How is this different from an answering service?
An answering service takes a message for your team to act on later. Elva books in Dentrix Ascend during the call and answers many calls at once, across every location. We compare the options in dental virtual receptionist vs AI receptionist.
How much does an AI receptionist for Dentrix Ascend cost?
It depends on your number of locations and the features you use. Get a quote within 24 hours, or read what an AI receptionist costs a dental practice.
See Elva Book Across Your Ascend Locations
See one call answered and booked into Dentrix Ascend, then picture it at every location. Quote within 24 hours; a signed BAA for every practice, with patient data encrypted at rest and in transit.