Patients don't think in locations. They want a cleaning on Saturday, a dentist near work, or the soonest emergency visit anywhere. ELVA is an AI receptionist for DSOs and multi-location groups: your group can have one phone number, and Elva recognizes the caller, looks for openings across your offices, and books the visit in the office that fits, in that office's own schedule and under that office's own rules.
Every office keeps its own number, hours, providers and rules. The group number is one more way in, not a replacement.
A patient calls the office near home and hears "nothing for three weeks". Two miles away, another of your offices has a hygiene opening tomorrow morning. Nobody on the phone can see both schedules, so the patient books with a competitor. Across 8,280 dental practice and DSO locations in 2025, 31% of calls hung up before reaching a staff member.1
In most groups, each office's phone is an island, and a central call center can't see what each office allows.
The group has the capacity. The phone call just can't see it.
Let every caller see every office.
A returning patient is recognized and starts with their own office. A new patient is asked where they are or which office they'd like, and Elva starts with the nearest. Each office's own number still rings that office, with the same Elva.
Elva finds the right visit for this patient, then looks for openings at that office and at nearby offices in your group. Every office is searched with its own appointment reasons, blocks, providers, hours and booking rules, so a time she offers is a time that office would book.
The caller picks a time and an office; Elva books it in that office's practice management system and tells them the address. Transfers, callbacks and Triage items go to that office's team. Reports show each office and the whole group.
One number. The right office, every time.
For your website, ads and signage, alongside each office's own number.
Returning patients start with their office; new patients with the nearest one.
"Nothing this week here, but our Alamo Heights office has Thursday at 9."
Reasons, blocks, providers, hours and booking rules stay per office.
Voice, greeting, transfers and answers shared, with per-office changes.
Transfers and callbacks go to the office the patient is booked with.
With ELVA RCM, each office's plan list and fees.
Booking barriers, sources and intents for every office and the whole group.
Staff answer any office's calls in the browser, from any office or from home.
In a 20-minute demo, talk through how one number would work for your group.
Elva reads each office's schedule, providers and blocks, and writes each booking to the office it's for, whether your group runs one shared system or a different one per office. Works with Dentrix, Dentrix Ascend, Open Dental, Eaglesoft, Curve Dental, Denticon and CareStack.
One number for the group is part of the AI receptionist for dental offices, and every office's calls show up in the same dental call analytics software. For the rest of ELVA for groups, see dental AI for DSOs and multi-location dental practice software.
Authorized API Partner
| Each office alone, or a call center | ELVA for groups | |
|---|---|---|
| Numbers | One per office | One group number, plus each office's own |
| Which office | The one the patient happened to call | Their own office, or the nearest |
| "Nothing soon" | The call ends there | Openings at nearby offices offered |
| Office rules | Unknown to the call center | Each office's own rules, always |
| New patients | Booked wherever they called | Booked where it suits them |
| Transfers | Whoever answers centrally | The office the patient is booked with |
| Insurance | Checked later | Per office, on the call (with ELVA RCM) |
| Reports | Per office, if at all | Per office and for the whole group |
Patients who know their office keep calling it.
Continuity with their dentist and hygienist matters.
Sooner, closer, or the day they asked for.
What one dentist allows, another may not.
One voice, one greeting, one set of answers to edit.
The team who'll see the patient should call them.
Barriers and sources side by side show where to act.
Openings in one office and waits in another are a scheduling question.
ELVA AI Receptionist does. An AI receptionist for DSOs answers calls for every office in the group: with ELVA, a group number reaches Elva, who recognizes the caller, finds openings across nearby offices under each office's own rules, and books the visit in that office's practice management system. Each office keeps its own number too.
No. Each office keeps its number, and it rings that office as it does today. The group number is an extra way in.
A returning patient starts with their own office. A new patient is asked where they are or which office they'd like, and Elva starts with the nearest. She only suggests another office when it helps the patient: sooner, closer, or on the day they asked for. The patient always chooses.
No. Each office is searched with its own appointment reasons, blocks, providers, hours and booking rules. A time she offers is a time that office would book.
No. Voice, greeting, transfers and answers can be set once for the group, then changed for any office that's different. Hours, providers and blocks come from each office's schedule.
The office the patient is booked with, or the one they called about. Its team sees the transfer or the Triage item with the call summary.
Yes. Every report can show a single office or the group, so you can compare offices side by side.
Elva reads and writes each office's own system, whether the group shares one or each office runs its own.
In 20 minutes, talk through how one number and every office's schedule would work for your group.
1 Patient Prism, The Dental Patient Access Report (July 2026): 11,552,668 patient calls to 8,280 dental practice and DSO locations in 2025; of every 100 calls, 31 hung up before reaching an agent. patientprism.com
Dentrix, Dentrix Ascend, Open Dental, Eaglesoft, Curve Dental, Denticon and CareStack are trademarks of their respective owners.
