AI Receptionist for CareStack That Books Every Call Into Your Schedule
Elva answers the calls your team can't get to and writes each booking into CareStack while the patient is still on the line. The coverage check and a call summary go onto the same CareStack record, so nothing waits to be typed in later.
"Wednesday at 4:15 with Jordan works. I've booked it and texted you the details."
"Your Delta plan is active, and I've added it to your new patient record."
Every call, written straight back to CareStack.
What Elva Handles in CareStack, Live on the Call
Elva connects to CareStack in real time. It reads the same schedule your team sees and writes every booking, change and call note back to CareStack the moment it happens. It's the same dental AI receptionist behind all of Elva's PMS integrations, set up around how your CareStack practice runs.
New & Returning Patient Booking
First-time callers get a CareStack patient record and an appointment in one call. Returning patients just pick a time.
Reschedules
The new time is in CareStack before the patient hangs up.
Cancellations
Written to CareStack immediately, so the open time is ready for your team to fill.
After-Hours Booking
The evening caller books in the evening, not after a callback the next day.
Busy-Hour Overflow
When every line is busy, Elva answers the rest at once, with no hold queue.
Insurance Coverage Checks
Coverage is checked during the call and saved to the patient's CareStack record.
Urgent Calls, Your Rules
A caller in pain is handled by the escalation rules you set: a same-day opening you've held, an alert to your team, or a transfer.
Handoff With Context
When a call needs a person, your team gets it with a short summary, not a cold transfer.
Call Notes in CareStack
Each call's summary and transcript is filed on the patient's CareStack record.
30+ Languages
Callers speak their own language and Elva answers in it, with no menu.
Tell us how your practice runs
On a kickoff call we learn your locations, providers, appointment types and which calls should always go to a person.
We connect your CareStack account
CareStack runs in the cloud, so there's nothing to install. The Elva team connects your account and loads your booking rules.
Go live on your current number
Patients keep calling the number they know. You decide when Elva answers: all day, after hours, or when the desk is busy.
An AI Receptionist That Works Inside Your CareStack Schedule
Your providers, operatories and appointment lengths are already set in CareStack. Elva books inside them and writes the result back, so your team keeps one system of record and opens CareStack to a schedule that's already up to date.
Book, Move and Cancel in CareStack During the Call
Elva handles the whole appointment request while the patient is on the phone: finding a time, booking it, moving it or cancelling it. The change is written to CareStack at once, so no one re-enters calls from a notepad.
Answered When Your Team Is With Patients
Busy mornings, lunch and evenings: Elva picks up, answers common questions from your practice's own information and books on the spot. It covers the calls you can't staff, so your team stays focused on the patients in the office. Prefer to check first? Review mode holds Elva's bookings until your team approves them. Here's how AI receptionist human handoff works in practice.
Every Call, Waiting on the Patient's CareStack Record
A summary and transcript of every call goes onto the patient's CareStack record. When a call needs a person, your team reads the summary first and can step into any conversation.
- Patient wants to know if her implant consult is covered.
- Elva confirmed her Delta coverage is active and her consult is booked for next week.
- Patient asked to talk through costs with the treatment coordinator.
FAQ
Does an AI receptionist work with CareStack?
Yes. Elva connects to CareStack in real time. It checks live availability during the call and writes new appointments, reschedules, cancellations and new patient details straight into CareStack.
What does Elva write back to CareStack during a call?
The appointment, any reschedule or cancellation, new patient details, the insurance coverage result, and a summary and transcript of the call on the patient's CareStack record.
Does Elva replace any of CareStack's own tools?
No. Elva sits alongside CareStack. CareStack stays your practice management system, and Elva answers the calls your team can't get to and writes the results back into it.
Do we need to install anything or change our phone number?
No. CareStack is cloud-based, so there's nothing to install, and you keep your current number. The Elva team handles the setup and you choose when Elva answers.
What happens when a patient needs to talk to someone?
Elva transfers the call to your team with a summary, following rules you set and can change anytime. If nobody is free, the request goes to a callback queue and your team is alerted.
What else does Elva connect to in CareStack?
The AI receptionist is one part of it. See the full CareStack integration for recall, scheduling and forms, and CareStack insurance verification and RCM for eligibility, claims and payment posting. On a different system? See the AI receptionist for Denticon, AI receptionist for Curve Dental, AI receptionist for Dentrix Ascend.
How is this different from an answering service?
An answering service takes a message for your team to act on later. Elva books in CareStack during the call and answers many calls at once. We compare the options in AI receptionist vs answering service.
How much does an AI receptionist for CareStack cost?
It depends on your practice size and the features you use. Get a quote within 24 hours, or read what an AI receptionist costs a dental practice.
See Elva Book Into Your CareStack Schedule
Watch Elva answer a call and write the appointment straight into CareStack. You'll have a quote within 24 hours. Every practice gets a signed BAA, and patient data is encrypted at rest and in transit.