Most phone reports count rings and minutes. ELVA's dental call analytics software reads the calls. Every call to your office is recorded, summarized and sorted: the ones Elva answered, the ones your team answered, voicemails and missed calls. You see why patients called, why some didn't book, where new patients heard about you, which questions had no answer, and why calls needed a person.
Your team's calls are included when you turn on staff-call recording; your recording notice plays first.
A phone report tells you that 60 calls came in on Tuesday and the average call lasted three minutes. It doesn't tell you that eight people didn't book because the next opening was three weeks out, or that eleven asked about a payment plan nobody had written down. That's what an office needs to change something.
When the team answers, the conversation lives in one person's memory until the next call replaces it.
In a 2025 study of 11,552,668 calls to dental practices and DSOs, only 38% of patients who walked away without booking got a follow-up call.1
The calls are already happening. The report is in them.
Elva's calls always are. Your team's calls are too when staff-call recording is on, with your recording notice first. Voicemails are transcribed. Each call gets a short summary and the facts it produced: the visit booked, the insurance result, the reason it needed a person.
After the call, ELVA picks one value per list: what the call was about, its outcome, the caller's mood and, where they apply, why the caller didn't book, how a new patient found you, the questions asked and whether they were answered, and why it needed your team. Fixed lists mean every number adds up.
Reports compare each range with the one before it. The Call log lets you filter by who answered, intent, outcome, mood and escalation reason, open any call with its recording and transcript, and export exactly what you filtered.
Every call read. Every number adds up.
Callers who wanted to book but didn't, and why: out of network, too far out, price, provider, other.
How new patients found you, calls and booking rate per source, and the trend.
What every call was about, how many Elva resolved, and how many booked.
What callers asked, how often, and which had no answer. One click adds an answer.
Why calls needed a person, with a suggestion and a link to the setting that changes it.
Every call, answered by Elva or a named teammate, voicemail, missed or outgoing.
Play, change speed and download (admins), with Elva's summary on her calls.
Who answered, intent, outcome, mood, escalation reason, search, and a CSV export.
Live calls as they happen, and a dashboard of today's calls, bookings and what's waiting.
In a 20-minute demo, walk through the reports for a sample week of calls.
Calls are matched to patients in your practice management system, so reports know new from returning, and a booking in a report is a real appointment in your schedule. Works with Dentrix, Dentrix Ascend, Open Dental, Eaglesoft, Curve Dental, Denticon and CareStack.
Call reports are part of the AI receptionist for dental offices. Groups can see them per office with the AI receptionist for DSOs. For what to track on your calls and why, read our guide to dental call analytics.
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| Typical phone report | ELVA reports | |
|---|---|---|
| What's counted | Rings, minutes, missed | What each call was about and how it ended |
| Staff calls | Count and length | Recorded, summarized, sorted like Elva's |
| Callers who didn't book | Invisible | Counted, with the reason and the call |
| New-patient sources | Asked sometimes | Asked once on every new-patient call, with booking rate |
| Unanswered questions | Unknown | Listed, with "Add to knowledge base" |
| Why calls needed a person | Unknown | By cause, with the setting that changes it |
| One call | A row with a number | Recording, transcript, summary and what was captured |
| Export | Call records | Exactly the calls you filtered, as CSV |
They're patients who already chose you once.
If it's "too far out", look at your blocks before your marketing.
Cheap calls that don't book aren't cheap.
One written answer stops the same question coming back.
Some are expected, like emergencies; some are a missing setting.
One bad week is noise; three is a pattern.
The numbers make more sense with a voice behind them.
You can't compare what you can't see.
ELVA does, as part of ELVA AI Receptionist. After every call, whether Elva or your team answered it, ELVA records why a caller who wanted to book didn't: out of network, date too far out, price too high, provider preference or other. The Booking barriers report counts them by reason, and each one opens the call.
Yes, for calls your team answers in ELVA when "Record your team's calls" is on. Your recording notice plays before the caller is connected. Those calls are transcribed, summarized and sorted into the same reports as Elva's. Voicemails, missed calls and outgoing calls appear in the Call log too.
After each call, ELVA reads the conversation and picks one reason from a fixed list: out of network, date too far out, price too high, provider preference, or other, with a one-line detail. You can open the call to hear it yourself.
Elva asks new patients once, near the end of the call, how they heard about you, and files the answer under a fixed list of sources. You can turn that question off.
A question a caller asked that your knowledge base had no answer for. Similar wordings are grouped. Click "Add to knowledge base" to write the answer; Elva uses it from the next call after you publish.
Office admins. Recordings and transcripts are kept, so you can go back to any call.
Yes. The Call log exports exactly the calls you filtered as a CSV file.
Not quite. Dental call tracking software gives each marketing campaign its own phone number so calls can be counted by source. ELVA reads the calls themselves: Elva asks new patients how they heard about you, and every call is sorted by intent, outcome and, when it didn't book, the reason why.
In 20 minutes, walk through the five reports and the Call log for a sample week of calls.
1 Patient Prism, The Dental Patient Access Report (July 2026): 11,552,668 patient calls to 8,280 dental practice and DSO locations in 2025; the cohort average follow-up rate for patients who walked away without booking was 38%. patientprism.com
Dentrix, Dentrix Ascend, Open Dental, Eaglesoft, Curve Dental, Denticon and CareStack are trademarks of their respective owners.
