ELVA is a cloud-based dental phone system with an AI receptionist built in. Bring your office number to ELVA and every call rings where your team works, in the browser or on desk phones, with the caller's name, next visit and insurance on screen before anyone says hello. When nobody picks up, Elva answers. You decide who goes first.
Your number stays yours. Elva's team moves it for you, and calls keep ringing your current phones until the day it switches.
Most dental phone systems ring, transfer and take voicemail. They don't know the caller has a crown seat on Thursday, called yesterday about her bill, or that the office is closed for Thanksgiving. Your team works that out while the caller waits, then types it into the practice management system afterwards.
The phone and the schedule live in different places, so every call is spent bridging them.
None of it is hard. It is a lot of small lookups, done while a patient stands at the desk and another line rings.
The phone is the first thing a patient touches, and it knows the least about them.
You sign a one-page authorization and send your latest phone bill; Elva's team does the rest with the carrier. A standard US move takes 3 to 7 business days, and eligible numbers move in 1 to 4. Until the switch, calls ring your current phones as they do today. Not ready to move it? Forward your line to ELVA and switch later.
Every call rings on the Incoming calls page for everyone signed in at the location, at the front desk or at home, and on desk phones if you use them. Before anyone picks up, they see who's calling: the patient's name, next visit, last visit, insurance and what they called about last time.
You choose how calls are answered: Elva answers every call, your team first and Elva after 10, 20 or 30 seconds, or your team only with voicemail. Call rules handle the special cases: lunch cover, holidays, the lab's number, spam.
Your number. Your team first, Elva for the rest.
We port your office number to ELVA, or you forward your line to us while you decide.
Pick up, mute, hold, keypad and hang up in the browser, or answer on desk phones.
Name, date of birth, next visit, last visit, insurance and earlier calls, before you say hello.
Elva, your team then Elva, or your team only. Change it in one click, live.
Forward, ring the team, send to Elva, voicemail or block, by caller, day, time or date.
Transcribed and added to the Triage Inbox as a callback request.
Call any number or search a patient by name, showing your office number.
A desktop alert for every ringing call while ELVA is open in any tab.
Staff calls recorded with your notice, summarized and in the Call log.
In a 20-minute demo, see your calls ring with the patient on screen, and Elva answering the rest.
When a call rings, ELVA matches the caller's number to your patients in Dentrix, Dentrix Ascend, Open Dental, Eaglesoft, Curve Dental, Denticon or CareStack and shows who they are. When the number belongs to a family, everyone on it is shown so your team can ask who's calling.
The same connection lets Elva book straight into your schedule when she answers. See how the AI receptionist for dental offices works, read about the AI receptionist for Open Dental, or check plans while the patient is on the phone with AI receptionist insurance verification.
Authorized API Partner
| Typical office phone | ELVA | |
|---|---|---|
| Your number | Stays with your carrier | Moved to ELVA, same number |
| Where calls ring | Desk phones | The browser or desk phones, at the desk or at home |
| Who's calling | A number on a screen | The patient's name, next visit and insurance |
| Nobody picks up | Voicemail | Elva answers, or voicemail if you prefer |
| Lunch and holidays | Call the phone company | Call rules you set in a minute |
| Voicemail | A separate inbox | Transcribed into the Triage Inbox |
| Staff calls | No record | Recorded with notice, summarized, reported |
| Outgoing calls | From the desk phone | From the browser, showing your office number |
The account number and address on it must match the move request exactly.
Main line, fax, a second location, the old number still listed on Google.
Avoid Monday mornings and the week before a holiday.
Patients never notice the day it changes.
Then nobody has to remember on the day.
Hands free for the schedule while you talk.
Team first during the day and Elva after hours is a common start.
Patients answer a number they recognize.
It is one cloud-based (VoIP) phone system in which your team and an AI receptionist answer the same line. ELVA is one: calls ring for your team with the patient's details on screen, ELVA AI Receptionist answers the calls nobody picks up and books them into your practice management system, and every call is recorded and reported.
Yes. With ELVA you keep your number: Elva's team moves (ports) it to ELVA for you. You sign a letter of authorization and share your latest phone bill, and we handle the request with your current carrier. Standard US moves take 3 to 7 business days; eligible numbers can move in 1 to 4. Calls keep ringing your current phones until the switch.
No. You can forward your current line to your ELVA number and keep your carrier. Many offices start that way and move the number later.
Both. Calls ring in the browser for everyone signed in at the location, wherever they are, and on desk phones if your office uses them. That makes lunch cover and a day working from home easy.
It's your choice. With "your team first", Elva answers after 10, 20 or 30 seconds. With "your team only", the call goes to voicemail or to a number you choose. Every voicemail is transcribed and becomes a callback request in the Triage Inbox with the recording.
Yes. The dialer calls any number or a patient you search by name. Patients see your office number once you've confirmed it's yours; until then they see your ELVA number.
If you turn it on. Your recording notice plays before the caller is connected, and before the other person hears you on outgoing calls. Recorded staff calls are summarized and appear in the Call log and Reports with Elva's.
You set a backup number, such as a cell phone or a direct desk line. If Elva can't answer for any reason, the call is forwarded there.
In 20 minutes, see calls ring with the patient on screen, and Elva answering the rest.
Number move times are the standard timelines for US numbers with ELVA's phone carrier: 3 to 7 business days for a standard move, 1 to 4 for eligible numbers. A US move needs a signed letter of authorization and your latest phone bill.
Dentrix, Dentrix Ascend, Open Dental, Eaglesoft, Curve Dental, Denticon and CareStack are trademarks of their respective owners.
