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Elva Help Center

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Guides, how-tos, and answers for every Elva product — so your front office runs without the guesswork.

Popular: Glossary of terms Frequently asked questions Settings & training Elva Reports
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Every product section has the same shape — a Getting started guide, an article per feature, an FAQ, and a glossary.

AI Receptionist

Elva answers calls, texts, emails, and chats, books appointments, makes recall calls, and hands off to your team when a person is needed.

  • Getting started 2
  • Features 12
  • Help & reference 4
Get help for AI Receptionist
FrontDesk

Your front-office workspace: smart calendar, live patient-flow view, triage inbox, patient messages and email, patient records, and forms.

  • Getting started 1
  • Features 7
  • Help & reference 2
Get help for FrontDesk
Recall & Reminders

Automatically re-engage patients: overdue hygiene recalls, appointment confirmations, post-op follow-ups, and reactivation.

  • Getting started 1
  • Features 11
  • Help & reference 2
Get help for Recall & Reminders
New to Elva?

Start with each product’s Getting started article. It covers what the product does and your first steps — no jargon.

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AI Receptionist Help & reference
Glossary of terms
A plain-English guide to the words and labels you'll see across the AI Receptionist — on the Dashboard, in the Live feed, in Call logs, and in Settings. Use it whenever a label on screen isn't obvious. Elva is your AI receptionist; "the app" is the product where you watch and manage her work.
AI Receptionist Help & reference
Frequently asked questions
Quick answers to the questions front-desk staff and practice owners ask most about Elva, your AI receptionist. Each answer points you to a fuller article when you want the details.
AI Receptionist Features
Settings & training Elva
This is where you set Elva up: how she sounds, what she knows, what she's allowed to do, and how she behaves on each channel. Everything lives under Settings, in a left sidebar grouped into Setup, Behavior, and Channels. Work through the pages once, save, and Elva runs your practice's way from then
AI Receptionist Features
Reports
Every call, text, email, and chat Elva handles leaves a clue about your practice. Reports gathers those clues across all of Elva's conversations and turns them into patterns you can act on — why patients didn't book, which questions Elva couldn't answer, where your new patients come from, and more.
AI Receptionist Features
Call logs
Call logs is your searchable archive of every conversation Elva handled — incoming patient calls and the calls Elva made out to patients. Each entry keeps the full transcript, a summary, the key facts Elva captured, and (where one exists) the audio recording, so you can find any call, review exactly
AI Receptionist Features
Warm transfer
Sometimes a call needs a person. Warm transfer is where you pick up a call Elva hands to your team — with the patient still on the line and the full story already laid out for you, so you can step in without making the patient repeat themselves.

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