AI Receptionist

Getting started with the AI ReceptionistThis article introduces Elva, your practice's AI receptionist, and shows you how she handles patient conversations, how a call flows, and the first steps to set her up. Getting started with the AI ReceptionistThis article introduces Elva, your practice's AI receptionist, and shows you how she handles patient conversations, how a call flows, and the first steps to set her up.

The DashboardThe Dashboard is your daily summary of what Elva did and what still needs a person. It's the first screen you see when you open the AI Receptionist, and it's built for a quick morning check: in under a minute you can see how many patients Elva handled, what she completed on her own, and the short li The DashboardThe Dashboard is your daily summary of what Elva did and what still needs a person. It's the first screen you see when you open the AI Receptionist, and it's built for a quick morning check: in under a minute you can see how many patients Elva handled, what she completed on her own, and the short li Live feedThe Live feed shows you every call Elva is handling right this second. Open it any time you want to see what's happening on your phones — to keep an eye on a tricky call, catch a patient who sounds frustrated, or step in and take a call yourself. Live feedThe Live feed shows you every call Elva is handling right this second. Open it any time you want to see what's happening on your phones — to keep an eye on a tricky call, catch a patient who sounds frustrated, or step in and take a call yourself. Warm transferSometimes a call needs a person. Warm transfer is where you pick up a call Elva hands to your team — with the patient still on the line and the full story already laid out for you, so you can step in without making the patient repeat themselves. Warm transferSometimes a call needs a person. Warm transfer is where you pick up a call Elva hands to your team — with the patient still on the line and the full story already laid out for you, so you can step in without making the patient repeat themselves. Call logsCall logs is your searchable archive of every conversation Elva handled — incoming patient calls and the calls Elva made out to patients. Each entry keeps the full transcript, a summary, the key facts Elva captured, and (where one exists) the audio recording, so you can find any call, review exactly Call logsCall logs is your searchable archive of every conversation Elva handled — incoming patient calls and the calls Elva made out to patients. Each entry keeps the full transcript, a summary, the key facts Elva captured, and (where one exists) the audio recording, so you can find any call, review exactly ReportsEvery call, text, email, and chat Elva handles leaves a clue about your practice. Reports gathers those clues across all of Elva's conversations and turns them into patterns you can act on — why patients didn't book, which questions Elva couldn't answer, where your new patients come from, and more. ReportsEvery call, text, email, and chat Elva handles leaves a clue about your practice. Reports gathers those clues across all of Elva's conversations and turns them into patterns you can act on — why patients didn't book, which questions Elva couldn't answer, where your new patients come from, and more. Settings & training ElvaThis is where you set Elva up: how she sounds, what she knows, what she's allowed to do, and how she behaves on each channel. Everything lives under Settings, in a left sidebar grouped into Setup, Behavior, and Channels. Work through the pages once, save, and Elva runs your practice's way from then Settings & training ElvaThis is where you set Elva up: how she sounds, what she knows, what she's allowed to do, and how she behaves on each channel. Everything lives under Settings, in a left sidebar grouped into Setup, Behavior, and Channels. Work through the pages once, save, and Elva runs your practice's way from then

Frequently asked questionsQuick answers to the questions front-desk staff and practice owners ask most about Elva, your AI receptionist. Each answer points you to a fuller article when you want the details. Frequently asked questionsQuick answers to the questions front-desk staff and practice owners ask most about Elva, your AI receptionist. Each answer points you to a fuller article when you want the details. Glossary of termsA plain-English guide to the words and labels you'll see across the AI Receptionist — on the Dashboard, in the Live feed, in Call logs, and in Settings. Use it whenever a label on screen isn't obvious. Elva is your AI receptionist; "the app" is the product where you watch and manage her work. Glossary of termsA plain-English guide to the words and labels you'll see across the AI Receptionist — on the Dashboard, in the Live feed, in Call logs, and in Settings. Use it whenever a label on screen isn't obvious. Elva is your AI receptionist; "the app" is the product where you watch and manage her work.