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Onboarding

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AI on the Phones Doesn’t Mean Humans Off the Hook

The real reason practices hesitate to put AI on the phones is the nightmare call — the upset patient, the wrong booking, the loop. Here's the safety net that makes the rest safe to turn on: warm transfers with full context, a review mode that earns trust before go-live, and one-tap takeover, always.

Jun 8, 2026 Read

Front Desk & Scheduling

The Three-Month Software Ramp for New Front-Desk Hires Is Quietly Killing Your Productivity

A new front-desk hire doesn't become useful on day one — they spend weeks learning where everything lives in the PMS first. Here's why that software ramp is so long and so quietly expensive, and how letting new hires just ask the system collapses it: useful on day one, fluent over time.

Jun 3, 2026 Read

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